One Big Green (OBG) is field service management software designed specifically for interiorscaping and plant service businesses. It brings the information your office and field teams need into one connected system - from customer locations and plant inventories to schedules, field work, time tracking, replacements, reports, and job costs.

OBG follows the way a plant service company works: plan the work, carry it out at the customer site, record what happened, and use that information to manage service quality and business performance.

Service Sites and Services: Organize customer locations and define the work your company provides at each location. A Service Site represents a physical location, while a Service describes the type of work performed there. A site can have multiple Services, for example interior plant care, exterior plant care, floral work, or holiday installations.

Field inventory: Maintain an inventory of Displays, Planters, and Plants for each Service. This gives the team a structured record of what needs care and provides a place to record plant care actions and relevant updates.

Scheduling and field work: Plan recurring or one-off Service Visits, Deliveries, and Quality Inspections. The schedule helps the team understand what work is planned, when it should happen, and who is responsible for it.

​Team locations: View a map showing where team members are or have been, including points they have visited, their last known location, and their upcoming locations for the day. You can view this map for any day in the past or future.

Plant care, notes, and service history: Record work carried out during a visit, including care actions and notes. Completed work becomes part of the service history, helping the office and field team understand what has happened at a site.

Replacements, Issues, and Assignments: Track plant or planter replacement work, record problems that need attention, and assign follow-up tasks to the right people rather than relying on messages or memory.

Time tracking and timesheets: Record working time, breaks, commute time, and other activities, then review or export timesheet information. These records can also help with payroll preparation by providing a clearer overview of the time recorded for each team member.

​Vehicles, mileage, and geofencing: Manage company vehicles and review mileage information. Geofencing can use a technician's device location around a Service Site to support time tracking and help interpret attendance and commute data.

Quality Inspections: Set inspection criteria, schedule inspections, record results, and review inspection reports to help monitor service quality.

Reports and service history: Review what happened during a specific Service Visit, Delivery, or Quality Inspection, and access overviews of completed Issues, Assignments, and Replacements. These records help the office team understand what was done and review completed operational work.

Budgets and job costing: Review job-costing information by comparing planned and actual service time, commute time, other time, and replacement costs against the relevant budget targets. This helps managers understand costs, identify overspending, and make informed operational decisions.

OBG has two connected working environments: the Back Office and the mobile app. They work with the same operational information, but each is designed for a different part of the business.

The Back Office is the main workspace for administrators and managers. It is used to set up and maintain company information, users and permissions, Service Sites and Services, site structure, field inventories, schedules, budgets, and operational records. Office users can also review reports and service history, manage replacements, Issues and Assignments, and configure supported settings.

The mobile app is the field team's workspace. Depending on their role and permissions, technicians and other field team members can view their schedules, carry out Service Visits, record plant care actions, update Displays, add notes, handle replacements, Issues and Assignments, log Deliveries and unplanned activities, record working time and breaks, and collect customer signatures.

The mobile app also supports Offline Mode. When a reliable mobile connection is unavailable, relevant upcoming work can be made available offline, and supported actions can be stored on the device until it can synchronize again.

Think of OBG as a connected workflow rather than a collection of separate tools:

Because these parts are connected, information recorded in the field can support office workflows afterward. For example, a completed Service Visit contributes to service history and time tracking, while replacement activity can be reflected in replacement costs and budgets.

OBG has three main user roles: Admin, Manager, and Field team. These roles do not have to match a person's job title or position in your company. Instead, they define what the person can and cannot see and do in OBG. Permissions and Service Site visibility can further control access.

Admin: Responsible for company-level setup and administration.

Manager: Manages day-to-day operations, such as Service Sites, schedules, inventories, costs, and team workflows.

Field team: Primarily uses the mobile app to view assigned work, complete activities, and record what happens in the field.