In the Back Office, open Account Settings and find the Geofencing setting.
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Geofencing is an organization-wide setting. When it is enabled, mobile users are prompted to activate geolocation at key events: when they start or finish the working day and when they start or finish an individual job.

Turn geofencing on if you want One Big Green to capture location stamps for working-day and job check-ins and check-outs. If you turn it off, users can still record their time, but the app will not collect geofencing location stamps or show geofencing verification marks. The Team locations section will also be unavailable because it relies on those location stamps.
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Geofencing does not track a user's location continuously. A location stamp is captured only at the working-day start and finish, and at the start and finish of each individual job. This approach provides location verification while helping conserve battery life.
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Set the radius in kilometers or miles. The radius determines how far a user can be from an expected location and still be considered within the geofence.
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Choose a radius that fits the layout of the locations your team visits. A radius of around 1 km / 1 mile is a common starting point and may cover the distance from a parking area to the building. If you need a tighter boundary, you can try a smaller radius, such as 0.5 km / 0.5 mile. Consider the physical layout of your Service Sites and company locations, including offices, warehouses, and shops.
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A smaller radius makes the check more precise, but may also mean that a legitimate check-in is marked outside the geofence if the user is farther from the expected location than the radius allows. A larger radius allows more room around the location.

Geofencing can apply to Service Sites and company locations such as your office, warehouse, or shop. Choose a radius that makes sense for the places where your team is expected to start or finish the working day or a job.

When geofencing is enabled, mobile users are prompted to activate geolocation when they start or finish the working day and when they start or finish a job. Ask your team to allow location access when prompted.

One Big Green uses underlying technology designed to capture the location as accurately as possible, but thick walls and other structural elements can interfere with location signals. If the app asks a technician to press the start or finish button again, they should follow the prompt and retry the location capture.

In the Back Office, open the Timesheets section to review geofencing marks. Green marks indicate that the recorded location was within the configured radius; red marks indicate that it was outside.

The marks are clickable. Select a mark to inspect the location recorded when the person started or finished the working day or an individual job. A red mark is a reason to review the record, not proof on its own that something was wrong. Consider the recorded location, the configured radius, and any possible signal interference.

After your team has been using One Big Green in the field for some time and you start receiving the first compiled timesheets, review how the geofencing marks appear in the records. This will help you understand how the current radius works for your locations and whether any adjustments may be useful.

If you feel that the geofencing radius is not set correctly and is too large or too small, you can adjust it in Account Settings.

After changing the radius, refresh the Timesheets page. The geofencing icons will then be recolored based on the updated radius, including marks for location stamps that were already recorded.